Frequently Asked Questions


If your artwork is a graphic or photograph, the file size must be 300dpi (dots per inch) or more. If you are not sure please send it to us ( we will check this for you. If you do not have the artwork in this file size we can re-draw it for you. Depending on the artwork and the promotional product you wish to order there may be a charge.

If your artwork is a logo then ideally we will need a Vector file with either an .eps, .ai or .pdf file extention, with all text converted to outlines. In simple terms, a vector file allows us to re-size the image without losing definition. We will also need the Pantone references for any colours in your logo. If you do not have these we can visually match these for you. Due to the colour differences from monitor to monitor we cannot guarantee we have matched the pantones correctly, however we will provide a visual for approval before printing your full order.

As part of the quoting process, we will provide a product visual to give you a representation of what your logo/ artwork will look like on various promotional products.

As part of the order process, we will provide a final product visual or artwork layout for approval. We will need approval by email before we are able to proceed with your order.

All delivery dates are from the day of artwork being approved. We will confirm a delivery date with a sales order by email on the day your artwork is approved. Any delays in approving the artwork will affect your delivery date.

If you have any further questions regarding your artwork please do not hesitate to contact our sales team on 0161 300 4175 or email



Delivery lead times are quoted from the day artwork is approved. Any delay in approving artwork will affect your delivery date of your promotional items.

Deliveries are carried out by different courier companies depending on the product. A signature will be required. Please advise if there is any visible damage to the packaging withing 24 hours of receipt.



All new clients will be asked to pay their first order on a pro form basis unless agreed otherwise. Subsequent orders will be on a 30 day credit account once a credit application form has been completed, and approval of a credit account has been granted by a director.

It is common practice for a nominal credit limit to be set at first, and as each order is paid for the credit limit is reviewed.

For new orders payment can be made by BACS or CHAPS payment into our bank account. Details will be provided on request.

For credit accounts payment can be made by cheque or postal order.

If you have any questions are queries regarding payment please call 0800 024 8461 or email



All prices are quoted in pound sterling, and do not include delivery or VAT.

All prices are VAT as the current standard rate.

Origination/ Set Up: This is a charge applied by our suppliers to set up films,screens and the machinary used to print the logo/ artwork onto the promotional product or corporte gift. Some promotional product distributors will hide this charge in their prices but it is included non the less. These charges can be per colour per position, and are re-charged at a lower rate on repeat orders as the films and screens have already be created.

If you have any questions or queries not addresses above please do not hesitate to contact our sales team on 0800 024 8461 or email

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