Shipping Policy

This policy explains how we process, ship and deliver your branded merchandise. Because every order is custom-produced to your specifications, timescales are confirmed on a per-order basis. The information below sets out our standard approach so you know what to expect from enquiry to delivery.

1. Handling & Production Time

Each product is custom-printed to order, so handling time covers artwork approval, production and quality checks before your goods are dispatched. The estimated lead time is stated on each product page, and we confirm a firm delivery date when your order is placed.

Most products are produced within 7–10 business days from artwork sign-off, though some items are quicker and others (such as bespoke or overseas-sourced products) may take longer. If you have a fixed deadline, let us know at enquiry stage and we will confirm whether it can be met.

Note Production does not begin until artwork is approved and the order is confirmed. The sooner artwork is signed off, the sooner your delivery date can be locked in.

2. Transit Time

Transit time is the time in the courier network once your order leaves us, and is separate from production time. For UK-made products, delivery is generally next business day after dispatch. Larger orders, multi-drop deliveries and items shipped from overseas may take longer, and we will confirm the expected transit time with your order.

3. Shipping Costs

Standard UK Mainland shipping is included in our quotes unless otherwise stated. Where additional delivery charges apply — for example, multiple delivery addresses, express timescales, the Scottish Highlands, Northern Ireland, the Channel Islands, or international destinations — these will be itemised clearly in your quotation before you place your order.

4. Order Cut-off Time

Our order cut-off applies to the point at which your order is confirmed and artwork is approved, as this is what starts the production clock. Approvals received after 2:00 PM (UK time) are treated as received the following business day. Orders are processed Monday to Friday, excluding UK public holidays.

At a glance

Stage	Typical timescale
Production (handling)	7–10 business days from artwork approval (stated per product, confirmed on order)
Transit (UK-made products)	Generally next business day after dispatch
UK Mainland shipping cost	Included in quotes unless otherwise stated
Order cut-off	2:00 PM (UK time); later approvals processed the next business day

Frequently Asked Questions

When will I receive my order?

Most products are produced within 7–10 business days from artwork approval, with UK-made items generally delivered the next business day after dispatch. The exact lead time is shown on each product page and confirmed as a delivery date when you order.

Do you charge for delivery?

Standard UK Mainland delivery is included in our quotes unless otherwise stated. Any additional charges for express delivery, multiple addresses, remote UK areas or international shipping are shown clearly in your quotation.

Can you meet a specific deadline?

Often, yes. Tell us your required in-hands date at enquiry stage and we will confirm whether it is achievable, including any express production or delivery options.

Do you ship internationally?

Yes. We work with clients across the UK and internationally. International delivery timescales and costs are confirmed per order and itemised in your quotation.

What happens if my order is delayed?

If anything affects your confirmed delivery date, we will contact you as soon as possible with an update. To report an issue, email sales@zestpromotional.com or call 0161 672 5804.

Zest Promotional is based in Manchester and works with clients across the UK and internationally, combining 14 years of trading experience and a team with over 30 years of combined industry expertise. We manage every order from artwork to delivery so your branded merchandise arrives on brand and on time.

Need a hand with your order or a delivery deadline?