Essentials Welcome Pack

All new accounts are required to pay in advance unless agreed otherwise.

Credit terms – 30 day credit terms are offered subject to account history and a satisfactory credit check.

Public sector organisations will be offered a credit account subject to ourselves completing a supplier application. Official purchase orders will be required.

Bank Transfer – payment can be made by bank transfer, our account details will be supplied on the invoice.

Credit Card – We use Paypal to process our card payment, you do not need a Paypal account to use this service. We can either take the card details over the phone or send you a link to enter the card details securely online.

Cheque – we do accept cheques however we will need to wait until the cheque has cleared before proceeding with the order which will affect your delivery date. However clients with a credit account will not be affected.

Our prices include delivery to one UK mainland address unless stated otherwise.

Couriers will deliver anytime up to 6pm on a working day. AM deliveries can be arranged for an additional cost.

International – we ship worldwide using DHL, TNT, UPS & FEDEX, please ask our sales team for prices.  

Express – Standard lead times are quoted on each product however many products are available with express lead times with an additional cost, please ask our sales team when making an enquiry and they will quote you accordingly.

Lead Times – All products on the site will have a standard lead time listed, however these are subject to approval of the artwork proof and stock availability. When making an enquiry on the site please enter your required delivery date and we will confirm that the delivery date is achievable when we send you a quote.

Whether you are new to supplying artwork for branded products or experienced don’t worry, we are here to help.

To ensure we quote you accurately It is best if you supply artwork when making an enquiry.

File Types – It doesn’t have to be a specific file type at this stage, but we prefer vector .ai, .eps or .pdf files. Don’t worry if this doesn’t mean anything to you, we can work with almost any file type so just send us what you have to hand.

Vector Files: These file types usually have .eps, .ai or .pdf at the end of their file name. Instead of using pixels, they use mathematical formulas to create shapes. This means that they can be scaled infinitely without losing quality.

Raster Files: Raster files include .jpg, .png, .gif, tiff images. These are based on pixels (the small blocks of colour that make up digital displays), and can’t be scaled without degrading the quality. This is because as you increase the size of the image, new pixels have to be created using information from what was there before – this is called interpolation, and is what causes your images to become blurrier the larger you make them. A good rule of thumb when printing raster images is to make sure they’re at 300dpi at the size they’re going to be printed. 

Visuals/ Proofs – In most cases we will send you a visual with your quote to confirm we have understood your requirements correctly. If we don’t and you proceed with an order then you will receive a proof to approve before production begins. You can request any changes at this stage.

If you have not supplied the artwork in a workable format then our in house design team will redraw it for you. In most cases this service will be FREE OF CHARGE unless the artwork is complex and needs extensive work.