Frequently Asked Questions
Frequently Asked Questions
If your artwork is a logo, ideally we will need a Vector file. These files usually end with:
- .ai or
Additionally, all text should be converted to outlines & images embedded.
For a full list of our acceptable file types, please see our artwork page.
In most cases we will need your pantone colour references to ensure an accurate colour match, but this can depend on the product & the branding method.
If you don’t have any Pantone references, we may be able to do a ‘nearest match’ for you, to get as close as possible to your branding.
A product visual will be supplied along with your quote so that you can see approximately how your product will look when branded with your artwork.
This is a critical element for any order.
There are many factors involved in getting an order approved. One of them is artwork approval. As part of the order process, we will provide a final product visual or artwork layout for approval.
We will need approval by email before we are able to proceed with your order.
All delivery dates are from the day of the artwork being approved. We will confirm a delivery date with a sales order by email on the day your artwork is approved. Any delays in approving the artwork will affect your delivery date.
Depending on the product, we can often print complex raster images such as photographs. In these cases, the artwork must have a resolution of 300 dpi or higher at print size in order to print clearly. If you are not sure, please send it to us (firstname.lastname@example.org) and we’ll gladly check it for you.
We quote all prices in British Pound sterling. We can quote in Euros and US Dollars upon request.
This is a charge from our suppliers to set up films, screens and machinery. For example, when embossing the manufacturer has to make a 3D metal die with your artwork. This covers the costs of creating that metal die.
Some promotional product distributors will quote these charges seperately but we have decided to keep things simple and quote an all in price.
So when comparing prices between promotional product distributors please take this into account and just check the over sub total.
All prices on the website are based on a basic branding method, usually the most common or lowest cost option.
Prices exclude VAT, but include all set up costs and delivery to one UK mainland address.
We will ship overseas and will provide additional shipping costs as part of the quoting process.
Prices on the website are based on a basic branding method to one position, usually a one colour print.
If you are artwork requires a different branding method then that will affect the price and we will quote accordingly.
Yes you can. Like all distributors we work on a volume sliding price structure, so the more you buy the lower the price.
However we have grouped the prices into 5 ranges which usually align with the factory pricing and standard order quantities.
You can order a quantity in between those stated on the website and we will quote accordingly.
There are 1000s of products on the website from 100s of suppliers all over the world.
We are constantly keeping prices as upto date as possible but sometimes there are large changes in currency or raw material shortages that can effect short terms prices.
When these changes are too big for us to take on ourselves we will have to adjust the price, this is very rare, and you will know at the quoting stage if this is the case.
All new clients will pay their first order on a pro forma basis unless agreed otherwise.
Returning clients may be offered a 30-day credit account depeding on the order value and if the client will be ordering regularly.
Returning clients who intend to buy on a regular basis, and organisation like councils, schools and the NHS can apply for a credit account.
To do this please tell your account manager and they will send you a form to complete. Subject to the review of the information we receive we will adjust if and what credit limit has been assigned to your account.
All orders, whether pro forma or on a credit account cna be paid by BACS, credit or debit card or cheque.
If paying by cheque we will have to wait unti lthe cheque has cleared before starting your order so this will affect your delivery date unless agreed otherwise.
If your are paying a pro forma invoice by BACS we may need to see a screen shot of the payment if the lead time is very short and we cannot wait until payment arrives into the account.
Payments by credit card will not be subject to any fees. We use Paypal to process our card payments, you do not need a Paypal account to use this service. We can take card details over the phone or we can email you a secure link to enter your details online.
This is the time between approval and expected delivery of your promotional product. In short, the lead time varies depending on the product & branding method you choose.
If you need delivery by a certain date please indicate this on your enquiry.
We use a range of courier companies to carry out our deliveries, including UPS, DHL, and TNT. A signature will be required.
Please let us know if there is any visible damage to the packaging within 24 hours of receipt.